PRIVACY POLICY

Last updated: March 30, 2026

1. Who are we?

305 Tech Solutions is a Miami, Florida-based company specializing in the repair of cell phones, tablets, video game consoles, and computers; the sale of new and refurbished electronic devices; and the purchase of iPhones and other pre-owned equipment. We operate both through our physical store located in the Miami metropolitan area and through our website, 305techsolutions.com.

For any questions related to this Policy, you can contact us through:

  • Website: www.305techsolutions.com
  • Email: [email protected]
  • Location: Miami, Florida, United States

2. Information We Collect

We collect different categories of information depending on the nature of your interaction with us:

2.1 Information that you provide directly to us

    • Full name, email address and phone number when completing contact forms or requesting a repair appointment.
    • Payment information (card number, expiration date, security code) is collected when you make online purchases. This information is securely processed by our certified payment processors.
    • Description of your device problem and any additional details you share when requesting a diagnosis or repair.
    • IMEI number or other unique identifiers of your device when you hand it in for repair or when you sell it to us.
    • Valid official identification (identity document or driver’s license) when selling us a second-hand device, in compliance with Florida state law.
    • Messages, emails or other communications that you send us through our customer service channels.

     

    2.2 Information collected automatically

    When you visit our website, we automatically collect certain technical information:

    • IP address and approximate geolocation data.
    • Browser type, operating system, and device used.
    • Pages visited, time spent on the site, and navigation paths within the site.
    • Information about cookies and similar tracking technologies (see our Cookie Policy for more details).

    2.3 Third-party information

    In certain circumstances we may receive information about you from external sources, including:

    • Advertising platforms such as Google and Meta (Facebook/Instagram) when you interact with our ads.
    • Payment processors and financial institutions to verify and complete transactions.
    • Identity verification services when required by law.

    3. How We Use Your Information

    We use the information collected for the following purposes:

    3.1 Provision and management of services

    • Process and complete repair requests, both in-store and through our online platform.
    • Manage your device’s repair history and keep you informed about the status of your service.
    • Process purchases, sales, and transactions of second-hand devices.
    • Issue receipts, invoices and warranty certificates.
    • Verify the seller’s identity in used equipment purchase transactions, as required by Florida.

    3.2 Customer Communication

    • Respond to your inquiries, questions, and support requests.
    • Send you notifications about the status of your repair or order.
    • We will only send you marketing communications and promotions if you have given your express consent.
    • To communicate changes to our services, policies, or conditions.

    3.3 Service improvement and analysis

    • Analyze traffic and behavior on our website using Google Analytics to improve the user experience.
    • Evaluate the effectiveness of our advertising campaigns on Google Ads and Meta Ads.
    • Develop new services and improve existing ones.

    3.4 Legal compliance and security

    • Comply with applicable legal obligations in the state of Florida and at the federal level.
    • Maintain records required by law regarding second-hand device transactions.
    • Prevent fraud, theft, and other illegal activities.
    • To defend our legal rights in the face of claims or litigation.

    4. Privacy of Devices Submitted for Repair

    We understand that your device contains highly sensitive personal information: photos, messages, bank details, passwords, and much more. We are committed to respecting and protecting that information as follows:

    • Our technicians will only access your device to the extent necessary to perform the requested repair.
    • We will not copy, transfer, or review your files, applications, messages, or any personal content.
    • We strongly recommend that you back up your device before handing it over and, if possible, disable the password or set a temporary PIN to facilitate the repair.
    • We have internal confidentiality protocols that all our staff must respect.
    • We are not responsible for any data loss that may occur as a result of the repair process. We recommend that you back up your data before any service.

    5. Buying Second-Hand Devices

      When you sell us a used electronic device, especially an iPhone, we strictly comply with the provisions of Florida law, which regulates dealers of secondhand goods in the state.

      In this process we collect and record:

      • His full name as it appears on his official identification.
      • Type and number of your identity document (state ID, driver’s license, passport, or other valid document).
      • Your signature on the sales receipt.
      • Unique device identifiers (serial number, IMEI).
      • Date and time of the transaction.

      This information is retained for the minimum time required by Florida law and may be shared with law enforcement or government agencies when required by a court order, subpoena, or other legitimate legal mandate.

        6. Sharing Your Information

        305 Tech Solutions does not sell or rent your personal information to third parties. We only share it in the following circumstances:

        6.1 Service providers

        We work with trusted third parties who help us operate the business:

        • Payment processors (e.g., Stripe, Square, or others) to manage online transactions.
        • Google LLC, for web analytics services (Google Analytics) and advertising (Google Ads).
        • Meta Platforms, Inc., for advertising campaigns on Facebook and Instagram.
        • Live chat provider for our website (e.g., Tidio) and WhatsApp Business for customer communication.
        • Provider of web hosting and technological infrastructure services.

        These providers may only use your information to provide us with the contracted services and are subject to confidentiality obligations.

        6.2 Legal obligations

        We may disclose your information when required by law, regulation, legal process, or request from government authorities, including law enforcement agencies in connection with investigations into theft or trafficking of devices.

        6.3 Protection of rights

        We may share information when we reasonably believe it is necessary to protect the rights, property, or safety of 305 Tech Solutions, our customers, or the general public.

        6.4 Business transfers

        In the event of a merger, acquisition, sale of assets, or any other corporate restructuring, your information may be transferred as part of that transaction. We will notify you if this occurs and if it involves a change in the use of your personal information.

        7. Cookies and Tracking Technologies

        Our website uses cookies and similar technologies to improve your browsing experience, analyze traffic, and personalize advertising content. For detailed information about the types of cookies we use, their purposes, and how to manage them, please see our 

        Cookie Policy available at: www.305techsolutions.com/cookies-policy

        8. Information Security

        We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

        • SSL/TLS encryption on all pages of our website.
        • Payment processing through PCI-DSS certified platforms.
        • Access to customer information is restricted to authorized personnel only.
        • Internal confidentiality protocols for the entire team.

        However, no security system is completely infallible. In the event of a security breach affecting your information, we will notify you as required by applicable Florida law (Florida Information Protection Act – FIPA).

        9. Retention of your Information

        We retain your personal information for as long as necessary to fulfill the purposes described in this Policy and our legal obligations:

        • Transaction records for the purchase of second-hand devices: minimum 1 year, in accordance with Florida law.
        • Repair history: up to 3 years to be able to handle warranty claims.
        • Payment details: We do not store full card details; the data is processed and retained by our certified providers.
        • Contact and communications data: up to 2 years from the last interaction.
        • Web analytics data (Google Analytics): subject to Google’s retention policy.

        10. Your Rights Regarding Your Personal Information

        Depending on where you live, you may have certain rights regarding your personal information:

        10.1 California Residents (CCPA/CPRA)

        If you live in California, you are entitled to:

        • To know what personal information we have collected about you and for what purpose.
        • Request the deletion of your personal information, with the exceptions provided by law.
        • Correct inaccurate personal information.
        • Opt out of the sale or exchange of your personal information (305 Tech Solutions does not sell personal data).
        • Not to be discriminated against for exercising one’s rights.

        10.2 Residents of the European Union and the United Kingdom (GDPR/UK GDPR)

        If you are located in the European Union or the United Kingdom when accessing our website, you may be entitled to:

        • Access your personal information.
        • Correct incorrect or incomplete data.
        • Request the deletion of your data (‘right to be forgotten’).
        • Limit or object to the processing of your data.
        • Request the portability of your data.
        • File a complaint with your country’s data protection supervisory authority.

        10.3 How to exercise your rights

        To exercise any of these rights, please contact us by email at [email protected], stating your name, the right you wish to exercise, and any information that will help us identify your request. We will respond within 45 days.

        11. Privacy of Minors

        Our services are not directed to children under 13. We do not intentionally collect personal information from children under 13, in accordance with the Children’s Online Privacy Protection Act (COPPA). If you believe we have collected information from a child without proper consent, please contact us immediately to have it deleted.

        12. Changes to this Policy

        We may update this Privacy Policy periodically to reflect changes in our practices, the services we offer, or applicable regulations. When we do, we will update the ‘Last Updated’ date at the beginning of this document. If the changes are significant, we will notify you prominently on our website or by email.

        We recommend that you review this Policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of those changes.

        13. Contact and Privacy Inquiries

          If you have any questions, comments, or concerns about this Privacy Policy or the handling of your personal information, please feel free to contact us:

          📧[email protected]
          🌐www.305techsolutions.com
          📍Miami, Florida, United States

          Business Hours: Monday to Saturday, 9:00 AM – 7:00 PM EST