TERMS AND CONDITIONS OF SERVICE

Last updated: March 30, 2026

1. General Company Information

These Terms and Conditions govern the business relationship between you (the customer) and 305-TECH Solutions, a company based in Miami, Florida, USA. We operate both in a physical store and through the e-commerce platform 305techsolutions.com.

Trade name 305-TECH Solutions
Website www.305techsolutions.com
Location Miami, Florida, United States
Contact email [email protected]
Applicable law Florida State laws and U.S. federal legislation.
Jurisdiction Miami-Dade County, Florida

2. Description of Our Services 305 Tech Solutions offers the following services:

  • Repair of electronic devices: Cell phones, tablets, video game consoles and computers (laptops and desktops), both in express mode (while you wait) and with delivery on agreed time.
  • Technical diagnosis: Evaluation of the device’s condition to identify faults and estimate the repair cost.
  • Device Sales: New and refurbished cell phones, tablets, and other electronic devices are available in our physical store and on our website.
  • Purchase of used devices: We acquire iPhones and other second-hand equipment from private customers, after verification of identity and compliance with the regulations of the state of Florida.
  • Accessories and spare parts: Sale of cases, screen protectors, chargers, cables and other compatible accessories.

3. Repair Service Conditions

3.1 Admission Process

By submitting your device for repair, you agree to the following conditions:

  • You must be the legitimate owner of the device or be duly authorized by the owner to request the repair.
  • A work order or receipt will be issued detailing the device received, the reported fault, the estimated budget, and the approximate delivery time.
  • You will need to provide a valid contact number to receive updates on the repair status.
  • It is your responsibility to back up the information stored on the device before handing it over, even though we include this in our service. 305 Tech Solutions is not responsible for data loss during the repair process.

 

3.2 Diagnosis and budget

The initial diagnosis is free in most cases. However, some devices may require advanced diagnostics at an additional cost, which will be communicated to you beforehand and must be accepted by you before proceeding.

Once the fault has been identified, we will inform you of the total cost of the repair. You will have the option to approve or reject the estimate. If you reject the estimate, we will return the device to you in the condition in which it was received. If a diagnostic fee has been charged, it is non-refundable.

3.3 Repair Authorization

Budget approval can be done in person, by phone, or via text message/email. By approving the budget, you expressly authorize 305 Tech Solutions to perform the necessary technical work on your device.

Additional findings during repair : Occasionally, additional faults not detected in the initial diagnosis may be discovered during the repair process. In that case, we will contact you to inform you and request your authorization before proceeding. If we are unable to reach you within 48 hours, the work will be paused until we receive your response.

3.4 Delivery times

Delivery times are estimates and may vary depending on the complexity of the repair, the availability of spare parts, and the workshop’s workload. 305 Tech Solutions does not guarantee exact delivery times unless expressly agreed upon in writing.

We will notify you by phone or text message when your device is ready for collection.

3.5 Device Collection

To collect your repaired device, you must present the receipt issued at the time of delivery. If you cannot come in person, you can authorize a third party, who must bring the receipt and their identification.

Uncollected Devices: Devices not collected within 60 calendar days of availability notification will be considered abandoned. 305 Tech Solutions reserves the right to dispose of such equipment to cover repair and storage costs incurred, as permitted by Florida law.

3.6 Device Content Privacy

Our technicians will only access your device to the extent strictly necessary to perform the requested repair. We will not copy, review, or share your personal information, photos, messages, or other content stored on your device.

4. Prices, Payments and Billing

4.1 Prices

Our repair service prices are those in effect at the time of estimate approval. Product prices on our website are those displayed at the time of purchase. 305 Tech Solutions reserves the right to change its prices without prior notice, except in cases where an approved estimate has already been issued.

All prices are expressed in US dollars (USD) and include applicable taxes under Florida law, unless otherwise stated.

4.2 Payment methods

We accept the following payment methods:

  • Cash (in physical store).
  • Credit and debit cards (Visa, Mastercard, American Express, Discover).
  • Digital payments in store (Apple Pay, Google Pay, Zelle).
  • Credit/debit cards through our secure online platform (processed by Stripe or another PCI-DSS certified processor).

4.3 Advance payment and deposits

For certain repairs or special spare parts orders, we may require a deposit or advance payment of 50% of the approved estimate before starting work or placing the order. This deposit is non-refundable if the customer cancels the service after the repair has begun or the spare parts order has been placed.

4.4 Taxes

Sales of products and certain services are subject to Florida state and Miami-Dade County sales tax. The applicable tax will be calculated and displayed at the time of purchase or on the repair estimate.

5. Device Sales Conditions

5.1 Inventory availability

The availability of devices shown on our website or in store is subject to stock. We reserve the right to cancel an order if the item is unavailable, in which case we will issue a full refund.

5.2 Product Description

We strive to describe our products as accurately as possible. However, we do not guarantee that the descriptions, images, prices, or other content on the website are error-free. If we discover an error in the price or description of a product that has already been ordered, we will contact you to inform you and give you the option to confirm or cancel the order.

5.3 Refurbished Devices

The refurbished devices have been inspected, repaired, and cleaned by our technical team. They are classified according to their condition:

  • Grade A (Excellent): No visible signs of use. Works perfectly.
  • Grade B (Good): With slight signs of normal use. Works perfectly.
  • Grade C (Acceptable): With visible signs of use. Functions 100%.

All refurbished devices undergo functional testing before sale and are delivered with the warranty stated in our Warranty Policy.

5.4 Sales Returns Policy

All devices purchased at 305 Tech Solutions are thoroughly tested by our technical team, both new and refurbished, at the time of sale, with the purpose of ruling out any functional issues in the presence of the client. We recommend verifying your order before completing your purchase.

5.4.1 All sales are final. No returns or refunds will be issued under any circumstances.

5.4.2 All our devices come with a limited 180-day warranty, which covers manufacturing defects only.

5.4.3 Exchanges or replacements are permitted solely for manufacturing defects, within the 180-day warranty period, subject to technical evaluation.

5.4.4 To be eligible for warranty coverage, the product must show no physical damage, impact, or moisture, must not have been tampered with or repaired by third parties, and must have been used under normal operating conditions.

5.4.5 The warranty will be void if the product shows damage due to misuse, drops, or water exposure, or any unauthorized alterations or repairs.

5.4.6 By completing your payment, you authorize the full charge of the purchase, agree to these terms and conditions, commit to not disputing valid transactions, and agree to contact us first in the event of any issue.

5.4.7 By finalizing your purchase, you confirm that you have read and agree to these terms in their entirety.

6. Used Device Purchase Program

6.1 Requirements to sell your device

Compliance with Florida Statutes: 305 Tech Solutions complies with all provisions regulating the activities of secondhand dealers in the state of Florida. These regulations require us to verify and record the identity of every person who sells us an electronic device.

To sell a device to 305 Tech Solutions, you must:

  • Be over 18 years of age.
  • Present a valid and current official identification (Florida driver’s license, state ID, passport, or other acceptable document).
  • You must be the rightful owner of the device. Selling stolen, lost, or third-party devices is a crime under Florida law.
  • The device must be free of activation locks (iCloud Lock, Google FRP, or others).
  • Sign the purchase receipt in which you declare that you are the legitimate owner and that the device is not the product of any crime.

6.2 Evaluation and offer process

Our technical team will assess the physical and functional condition of the device and make you a purchase offer. This offer is valid only on the day it is made. 305 Tech Solutions is under no obligation to accept the sale of any device and may reject any offer at its discretion.

6.3 Payment to the seller

Payment for the purchased device will be made at the time of the transaction, in cash or by another agreed-upon method. Once the transaction is completed and the receipt is signed, the sale is final and irrevocable.

6.4 Retention of records and cooperation with authorities

In accordance with Florida statutes, 305 Tech Solutions maintains a record of all used device purchase transactions, including the seller’s identification and device details. This information may be shared with law enforcement or other competent government agencies when required by law.

305 Tech Solutions actively cooperates with law enforcement in the detection and reporting of stolen devices. If a purchased device is later identified as stolen, we reserve the right to turn it over to the authorities without liability to the seller.

7. Limitation of Liability

Important legal notice : This section contains important limitations on the liability of 305 Tech Solutions. We recommend that you read it carefully.

To the maximum extent permitted by applicable law, 305 Tech Solutions will not be liable for:

  • The loss of data, photos, contacts, applications, or other information stored on your device during or after the repair process.
  • Pre-existing damage to the device not declared at the time of delivery.
  • Damage caused by the use of incorrect passwords or unlock codes provided by the customer.
  • Device failures unrelated to the repair performed.
  • Indirect, incidental, special, punitive or consequential damages arising from the use of or inability to use our services.

305 Tech Solutions’ maximum liability for any claim related to a repair service will not exceed the amount charged for that service.

8. Intellectual Property

All content on the 305techsolutions.com website, including text, images, logos, designs, videos, and software, is the property of 305 Tech Solutions or its content suppliers and is protected by United States intellectual property laws and international treaties.

Reproduction, distribution, modification or commercial use of any content on this site is expressly prohibited without the prior written authorization of 305 Tech Solutions.

9. Acceptable Use of the Website

By using our website, you agree to:

  • Do not attempt to access site systems, accounts, or data without authorization.
  • Do not introduce viruses, malware, or any other harmful code.
  • Do not perform activities that may overload or interfere with the normal operation of the site.
  • Do not use the site for illegal or unauthorized purposes.
  • Provide truthful and up-to-date information on all forms on the site.

305 Tech Solutions reserves the right to suspend or block access to the site to any user who violates these conditions.

10. Modifications to the Terms

305 Tech Solutions reserves the right to modify these Terms and Conditions at any time. Changes will take effect upon posting on the website. Your continued use of our services after changes are posted constitutes your acceptance of the new terms.

For significant changes, we will do our best to notify you through a prominent notice on the website or by email if we have your address.

11. Applicable Law and Dispute Resolution

11.1 Applicable Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of laws rules.

11.2 Amicable resolution

In the event of any dispute, claim, or controversy related to these Terms or our services, we encourage you to contact us first to seek an amicable solution. Most disputes can be resolved satisfactorily through direct communication.

11.3 Jurisdiction

If it is not possible to resolve the dispute amicably, the parties agree to submit to the exclusive jurisdiction of the courts of Miami-Dade County, Florida, for any legal action arising from these Terms.

12. General Provisions

  • Entire Agreement: These Terms, together with our Privacy Policy, Cookie Policy and Warranty Policy, constitute the entire agreement between you and 305 Tech Solutions regarding the use of our services.
  • Severability: If any provision of these Terms is declared invalid or unenforceable by a competent court, the remaining provisions will remain in full force and effect.
  • No waiver: The failure of 305 Tech Solutions to exercise any right or action provided for in these Terms will not constitute a waiver of such right.
  • Force Majeure: 305 Tech Solutions will not be liable for delays or non-performance due to causes beyond its reasonable control, including natural disasters, power outages, pandemics, or other force majeure circumstances.

13. Contact

For any questions regarding these Terms and Conditions, please contact us:

📧info@support305techsolutions-com
🌐www.305techsolutions.com